Daniel Franco
Computer Science Professional
I'm a programmer whose other hobbies include playing music, going to shows, collecting video games and travelling this here Earth.
Projects
DanielGPT
AI version of myself to answer questions about my resume.
Impasto
Programmer & Voice Actor
Fatal Sting
Creator & Programmer
Pelota
Usability Lead
Monster Haven
Designer
Computer Graphics
Engineer
Experience
Infosys
Systems Engineer (Client: Lumen Technologies)
2024 - Present
- Provide enterprise IT support and systems troubleshooting for a large telecommunications client
- Investigate and resolve technical incidents involving network connectivity, system access, and internal applications
- Collaborate with cross-functional engineering teams to triage issues and escalate complex infrastructure problems
- Document recurring incidents and operational procedures to improve response efficiency and knowledge sharing
T-Mobile
Mobile Expert
2019 - 2024
- Intimate knowledge of modern cellular solutions
- Account management
- Client interfacing
- Quota based environment
Fullerton College Math Lab
Math Lab & Math Tutor
2016 - 2019
- Math Tutor for college level math courses up to Differential Equations
- Conducted sessions for Multivariable Calculus courses
Atlus U.S.A., Inc.
Quality Assurance
2010 - 2011
- Wrote detailed reports on each bug found using the internal bug tracking system and then re-tested when the development team reported the fix.
- Looked for program bugs, spelling mistakes, graphical or audio glitches and even copyright issues.
- Took screenshots that were used in press publications. My name appears on several game credits.
Education
BS in Computer Science, USC
2019-2022
Los Angeles, CA
AS in Computer Science, Fullerton College
2017-2019
Fullerton, CA
Expertise
C++ C Python Java LuaLanguages
Interests
certification
edX CS50
Computer Science
(by Harvard University, 2023)
edX CS50g
Computer Science Games
(by Harvard University, 2023)
edX CS50AI
Artificial Intelligence with Python
(by Harvard University, 2023)
edX CS50P
Programming with Python
(by Harvard University, 2023)
Contact
Daniel Franco
714-860-8077
dofranco@alumni.usc.edu